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Cancel an entry (regardless of type)

 
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MyAutoEvents
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Joined: 06 Mar 2003
Posts: 249

PostPosted: Wed May 09, 2007 12:45 pm    Post subject: Cancel an entry (regardless of type) Reply with quote

It is now possible for entrants to cancel their entries online -regardless- of whether or not they paid online.

The mechanism for canceling a paid entry is exactly the same as canceling a non-paid entry... click the "View/Edit" link below the entrant's name on the entry list and then click the "Delete/Cancel entry" button on the bottom of the entry detail page. This ability to cancel an entry is available to both event registrars and the entrants themselves.

Just as before, non-paid entries are simply deleted from the entry list. The new functionality flags the paid entry as "CANCELED". Paid entries that have been canceled are now no longer included in the total count of entries displayed on the entry list nor counted against the total entry limit when one is specified for the event. So for a full event, if someone cancels their entry a space is automatically opened for someone else to register in their place.

Be aware that canceling a paid entry does NOT automatically generate a refund to the entrant - this still needs to be coordinated through the event organizer/registrar if a refund is due. However, canceled/paid entries are still included in the entry list and event downloads/reports so that the history of the payment is maintained for tracking purposes and follow-through after the event if needed.

Cool
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Steve Couture
MyAutoEvents.com
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CivicSiRacer



Joined: 04 Apr 2005
Posts: 31
Location: Landisville, PA

PostPosted: Fri May 18, 2007 10:49 am    Post subject: Reply with quote

Well here's a question. Can they cancel after the event has closed? I'm guessing not.

We started accepting prepay this year for our events due to the large no-shows we were getting for our events. So we implemented pre-pay for our events. Our deadline for a complete refund (sans the fee for MAE.com).
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MyAutoEvents
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Joined: 06 Mar 2003
Posts: 249

PostPosted: Fri May 18, 2007 5:16 pm    Post subject: Reply with quote

Your guess is correct.

The ability for an entrant to modify or cancel their entry is only available up to the registration deadline (or the start date of the event if a registration deadline is not specified).

Marking a paid entry as cancelled does not generate a refund. The refund/cancelation policy is still up to your organization/club to define and enforce as you see fit.

Cool
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Steve Couture
MyAutoEvents.com
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